tsrvideo.com

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Cool the swiss french television which had already a good online tv offering just improved the number and quality of shows. I can now even watch the Swiss weather report. I like to keep up to date what's going on in Geneva and was usually watching the news (19:30 Le journal). Now if only they could have it as a podcast on iTunes.

Zooey Deschannel

On Friday I watched two movies with Zooey Deschannel. Non, I am not a big fan nor did I know who she was before watching the second movie. In fact I was selecting a movie to watch at a redbox and didn't find anything I knew, so I decided to rent The Good Life and The Happening and though I would decide later which one to watch. I didn't know anything about the Good Life but liked the cover and I heard about the Happening as being from the same director than the 6th sense. I really like "The Good Life", note I like most movies, I liked the strange love story that unfolded inside of a very dark story-line playing in Nebraska.

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The Good Life


After watching it I decided to keep going an watched the second movie. The Happening starts really strong and is pretty weird and suspenseful. What shocked me is that suddenly the same actress from the first movie appeared in the second one. So I decided to look her up. I thought her performance was really better in The Good Life and was getting better at the end of the Happening.

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The Happening

Cancelling Dishnetwork...took 20 minutes.

With my wife we decided to try to go without a TV. I'm not too worried as I get most of my stuff online....pssst...don't tell her ;-). This said I knew it would be difficult to cancel as usually these big companies have a laborious process you need to follow in order to cancel your account. My hope was that they "improved" and I logged on online and was looking for a "Cancel Account" button, with maybe one confirmation screen...Nope. It did go like that (note I may have skipped some text, but it's pretty much how it went):

First I did login to their online system and looked for the option to cancel the account.

* Didn't find in the menus.

* Did a search using their search box...didn't find.

* Looked at the FAQ, found AskDish...

Yea...that may work...and the answer was: "We are sorry to hear that you want to discontinue your DISH Network service. Unfortunately ASKDISH is unable to fulfill this request. You will need to call our customer service center at 1-800-333-3474, if you decide to leave us.

Electronic Funds Transfer AutoPay allows you to automatically withdraw your monthly DISH Network bill from your checking or savings account. It’s quick, easy and you never have to worry about late fees! Coming soon, enroll online when you log into My Account."

Of course...that would have been to easy. And don't ask me what the second part of the answer has to do with the first.

All right, it's 8pm, let's call that number.

Automated New operator:"In a Few words..how can I help you?"

I say: Cancel Account.

Automated New operator: What do you want to cancel? service, channel, auto-pay, none of those?

Me: none of those.

Automated New operator:Please wait while we transfer your call...

2 minutes pass...

Automated New operator:Please hold for the next customer representative...

Operator:...music...and adds...

2 minutes...

Automated New operator:Thank you for calling DishNetwork. Please hold for the next customer representative...

10 minutes later... a real person

Operator: Can I have your phone number?

Me: (I provide the number and continue with) I want to cancel the account?

Operator: Can you tell me the reasons?

Me: No, just cancel the account.

Operator: We are having system maintenance...I am still trying to pull up your account.

Operator: We would really hate to loose you? We can arrange something? Is it about the bill? Is it about the programming?

Me: no, just cancel the account.

Operator: I need to transfer the call to an account specialist. Please hold on.

Me: ok.

New operator: My name is Marianne.

New operator: What makes you cancel the account?

Me: nothing, please cancel the account.

New operator: If it's technical, I can transfer you to a technician.

Me: nothing, please cancel the account

New operator: If it's financial, I can put the account on hold.

Me: nothing, please cancel the account.

New operator: Please hold I start the process.


couple of minutes go by.

New operator: (she start to read really, really fast a long message...didn't get most of it)... 10 days..30 days to return the equipment...2 receiver..3 remote...eye on the dish....Final bill. Can not give you the amount, you'll get a bill in a couple of days. Otherwise can...We are sorry to have lost you as a customer. Any questions?

Me: What's the reference number of the cancellation.

New operator: It's the number the operator mentioned at the beginning.

Me: What's the reference number of the cancellation.

New operator: (she provides a three letter code).


8:24pm. Pfuu...20minutes. Note bad. Once they get you, they really don't wanna let you go :-) Now let's see if that cancelled my account...or if it's just the start of a longer process.